What to Expect


		PLANNING Before you begin designing your new kitchen, know what is important to you: price, space, construction, finish, etc. In order to assist you with the planning process, fill out our Kitchen Planner prior to meeting with us.
		SELECTIONS You will be asked to make many selections for your new kitchen. Once you have completed our Kitchen Planner, contact one of our designers to schedule an appointment. Our designer can help you answer any questions you may have on the Kitchen Planner. In order to design your kitchen, we will need specifications of all appliances, sinks, faucets and other items around which the cabinetry will be installed.
		REMODELING Ask your Sterling designer for one of our preferred contractors. During the remodeling process, you will be without a working kitchen for a period of time. The amount of time depends on the nature of the job and should be communicated by your contractor.

		FIELD MEASURE Once your walls are framed, prior to ordering your product, your Sterling designer will measure the space to ensure it meets the specifications on which your design is based. This is a service we provide to our customers to prevent costly changes after product has been ordered and delivered.

		ORDER As part of our focus on service, Sterling's experienced Sales Support staff will review your order prior to placing it with our vendor. Orders are reviewed to verify that all required information is included and to ensure the design does not pose any potential installation issues.
		DELIVERY Sterling will deliver the cabinets to you on the date requested at the time of order. If you did not schedule a delivery date, Sterling will contact you to schedule delivery once we receive your product.
		INSTALLATION Sterling or your contractor will install the cabinetry once the space is free and clear and all structural changes in the space are complete. Countertops are then installed if they do not require template. All solid surface tops, granite tops and certain laminated tops with more complex designs require a template to ensure proper fit. Countertops are templated once the cabinetry is installed. Certain materials are required at time of template: Sink and faucets Cooktop Sink template (normally included in the box in which the sink is shipped) Countertops are installed 7 to 10 business days following templating (normal lead times; subject to change without notice). Your dishwasher must be installed prior to countertop installation.
		JOB COMPLETION Sterling will provide replacement parts that are deemed damaged or unacceptable according to the manufacturer's warranty. This does not include damage due to abuse, neglect, or misuse. (Ask your designer for a copy of the manufacturer's warranty if you have any questions.)
		PAYMENT A deposit of 50% is required in advance of placing your order. If you are paying Sterling to install your product, 40% is due upon receipt of your product and the balance is due upon substantial completion of installation of product. If you are not paying Sterling to install your product, the remaining 50% is due upon receipt of your product.
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